Info
Customer Support
Sales@madebyivn.com
Custom Jewelry Process
1. Design consult – Share your inspo + details, then I’ll give you a ballpark estimate.
2. CAD design – A small deposit goes toward the ring. You’ll get 3D renders/videos + unlimited edits.
3. Production deposit – Once you approve the design, a 50% deposit starts production (your ring will be completed within 2-5 weeks).
4. Final balance – Due when the ring is complete before shipping/pickup.
Maintenance Warranty
- Lifetime complimentary cleaning & inspections to keep your ring in top condition
- Free tightening of any loose stones during inspections
- Free replacement of up to two small side stones, then after its $50 per stone replacement (if they chip or fall out)
- First resize is free, then $100 per resize after
- Covers all craftsmanship and structural issues (not normal wear, loss, or damage from impact)